This module has to be completed in order to gain the full QQI 5M2468 Business Admin Major Award. An ideal module for all the administrative responsibilities in an office environment with lots of practical tips from Tutors who have years of experience working in different office environments.
Customer Service - 5N0972
Customer Service - 5N0972
Our Customer Service Level 5 course at Lir is designed to transform your customer service skills and propel your career to new heights. With a proven track record of excellence, our course is tailored to meet industry demands, ensuring you gain the practical knowledge and skills needed to excel. Choose Lir because we offer a unique blend of comprehensive curriculum, expert tutors, flexible learning options, and unparalleled job placement support, all aimed at helping you achieve your career goals.
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Industry-Relevant Curriculum: Developed in collaboration with leading customer service professionals.
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Hands-On Training: Engage in real-world scenarios and role-playing exercises.
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Expert Instruction: Learn from seasoned industry experts with years of practical experience.
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Certification: Earn a Level 5 certification recognised by employers globally.
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Networking Opportunities: Connect with peers and industry leaders.
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Continuous Support: Receive ongoing support throughout your learning journey and beyond.
Our course is meticulously designed to prepare you for the competitive job market. You'll develop essential skills such as effective communication, problem-solving, and customer relationship management. We also provide interview preparation, CV evaluation, and insights into the latest industry trends, ensuring you stand out to potential employers.
Our tutors are not just educators but experienced professionals who have excelled in the customer service industry. They bring a wealth of knowledge and practical insights, offering personalised guidance and support to help you succeed.
We understand that balancing education with other commitments can be challenging. That's why we offer flexible learning options, including:
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Online Learning: Access course materials anytime, anywhere.
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Evening and Weekend Classes: Perfect for working professionals.
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Self-Paced Learning: Progress at your own pace with our comprehensive online resources.
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Hybrid Options: Combine online and in-person learning for a blended experience.
Our graduates have gone on to achieve remarkable success in their careers. Read inspiring stories from alumni who have transitioned from training to securing fulfilling roles in leading companies. From customer service representatives to managerial positions, discover how our course has empowered individuals to reach their career aspirations.
The Customer Service Level 5 course covers a wide range of topics designed to equip you with the skills needed to excel:
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Module 1: Introduction to Customer Service
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Module 2: Communication Skills
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Module 3: Conflict Resolution
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Module 4: Customer Relationship Management
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Module 5: Advanced Problem-Solving Techniques
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Module 6: Customer Feedback and Improvement Strategies
By the end of the course, you will be able to:
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Provide exceptional customer service across various platforms.
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Handle complex customer issues with confidence.
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Implement effective customer service strategies.
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Utilise feedback to enhance service quality.
Upon completion of the course, you’ll gain exclusive access to our job placement assistance program. Benefit from personalised career coaching, job matching services, and introductions to our network of top employers. We are dedicated to helping you secure a position that aligns with your skills and career aspirations.
If you are interested in completing a Major Award, we can suggest the 5M2468 Business Administration Major Award, especially the one we run which comprises 8 modules. This module is the mandatory modules, so you may want to complete more modules or the Major Award itself. This module is also required on the 5M1997 Office Administration Major Award. Click the Progression to Major Award above for more information.
Have questions? Find answers to the most frequently asked questions about our Courses. From enrolment details to course content, get all the information you need.
Community Employment (CE) Supervisors and Participants
Our 5N0972 Customer Service course is also designed for Community Employment (CE) Supervisors and participants. This course is available as a 'Live' Tutor Online weekly scheduled class or as a Self-paced course with online Tutor support. Enhance your customer service skills and gain practical knowledge to excel in your role.
Course Structure and Content
Live Online Weekly Scheduled Classes:
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Interactive Sessions: Engage with experienced tutors in real-time, participate in discussions, and ask questions directly.
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Scheduled Timings: Classes are held at convenient times to fit into your weekly schedule (mornings or evenings).
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Collaborative Learning: Benefit from peer interactions and group activities that enhance the learning experience.
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See Lir's Upcoming Scheduled Course Dates above.
Self-Paced Learning with Online Tutor Support:
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Flexible Learning: Access course materials anytime, 24/7, allowing the participant to learn at their own pace.
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Online Tutor Support: Receive guidance and support from qualified tutors through email, discussion forums, and scheduled online consultations.
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Customisable Schedule: Ideal for those with busy or unpredictable schedules who need flexibility in their learning.
Key Benefits for Community Supervisors and Participants
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Participating in this course provides participants with the skills needed to deliver exceptional customer service.
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You'll learn practical techniques and strategies to improve customer satisfaction and workplace efficiency.
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Skill Development: Gain comprehensive knowledge and practical skills in business administration, including office procedures, communication, and record-keeping.
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Enhanced Employability: Improve job prospects by acquiring recognised qualifications and essential workplace skills.
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Professional Growth: For supervisors, enhance your ability to support and mentor participants effectively.
Course Objectives and Learning Outcomes
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Understand the fundamentals of customer service.
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Develop effective communication skills.
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Learn to handle customer inquiries and complaints professionally.
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Master the principles of excellent customer service.
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Enhance problem-solving abilities.
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Improve customer interaction and satisfaction.
Course Content
The course covers the following key modules:
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Introduction to Customer Service
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Effective Communication Skills
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Handling Customer Complaints
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Customer Relationship Management
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Practical Applications in Customer Service
Practical Applications in the Workplace
Learn how to apply customer service principles in real-world scenarios. This course will equip you with the skills to handle various customer service challenges, improve customer satisfaction, and contribute to a positive work environment.
Who should enrol?
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CE Supervisors' participants looking to enhance their employability.
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Individuals responsible for administration positions within community employment projects, looking to enhance their customer service skills.
Benefits of the Course
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Accredited Qualification: Upon successful completion, participants receive a QQI Level 5 Certificate in Customer Service QQI 5N0972.
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Flexible learning options to suit your schedule.
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Practical knowledge applicable to various roles.
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Course Delivery: 'Live' Tutor-led Online course with access 24/7 to the Lir eLearning Hub for self-directed study OR Self-Paced course with online Tutor support.
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Enrolment is open year-round. To join, simply visit our website and complete the registration form. For more information, contact our support team.
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Lir Study Zone Session (1 hour) is held weekly for participants who want some focussed study time.
Enrolment Details
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Duration: The course runs for 10 weeks, and it combines online 'Live' Tutor Online sessions.
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Cost: for CE funding rate contact Lir Reception: (044) 9342754 or email training@lirbusinesscentre.com
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For 'Live' Tutor-led Online weekly classes, Start Date: See Upcoming Course Schedule dates above and fill out the Lir Learner Registration Form above.
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Early registration is recommended to secure a place.
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For Self-paced participants, fill out the Lir Learner Registration form and an Induction session will be arranged with you.
Support and Resources
Participants will have access to:
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Dedicated tutor support throughout the course.
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Comprehensive learning materials, including textbooks and software tutorials.
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Learning Materials: Comprehensive course materials, including lecture notes, reading materials, and practical exercises.
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Online Resources: Access to our online learning platform for additional resources and support.
Assessment and Certification
Assessment is based on a Portfolio of Work and Skills Demonstrations. Successful participants will receive the QQI Level 5 Certificate in Customer Service, a recognised qualification that can boost career prospects in various positions.
Career Advancement Opportunities and Progression
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Completing this course can open up various career opportunities in customer service and beyond. Use this certification to advance within your current role or explore new career paths in customer service management and support.
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Further Education: Option to progress to other modules at Level 5 on the 5M2468 Business Administration Major Award (8 modules or 5M1997 Office Administration Major Award as an elective.
Assessment Grade
Depending on the amount and quality of the study you put into your course - Grades
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Pass Grade
A Pass Grade is a grade awarded to a Learner who has attained the minimum standard. To be awarded a pass grade, a learner must have achieved a mark of between 50 - 64%
Merit Grade
A Merit Grade is a grade awarded to a Learner who has exceeded the minimum requirements. To be awarded a merit grade a learner must have achieved a mark of between 65 - 79%
Distinction Grade
A Distinction Grade is a grade awarded to a Learner who has substantially exceeded the minimum requirements. For a learner to be awarded a distinction they must have achieved a mark of 80% or over.
