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This module has to be completed in order to gain the full QQI 5M2468 Business Admin Major Award. An ideal module for all the administrative responsibilities in an office environment with lots of practical tips from Tutors who have years of experience working in different office environments.
Is This Course for You?
Starting in Customer Service
Build practical customer service skills and confidence from the beginning.
Working with Customers
Strengthen the skills you use when dealing with customers every day.
Returning to Learning
Study flexibly with tutor support every step of the way.
Progressing Further
Develop transferable skills for employment, further study or a relevant QQI Major Award.
More Information
Take the next step - find the answers you need
Customer Service Articles & Resources
Explore practical insights, useful information and stories from the Lir Blog.
Assessment Grades
QQI awards are graded as Pass, Merit or Distinction based on the final percentage achieved.
PASS
50 - 64%
You have achieved the
required standard.
MERIT
65 - 79%
You have exceeded the
required standard.
DISTINCTION
80 - 100%
You have substantially exceeded
the required standard.
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