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Customer Service - 5N0972

Customer Service - 5N0972

Why choose Lir's Customer Service Level 5 Course?

Our Customer Service Level 5 course at Lir is designed to transform your customer service skills and propel your career to new heights. With a proven track record of excellence, our course is tailored to meet industry demands, ensuring you gain the practical knowledge and skills needed to excel. Choose Lir because we offer a unique blend of comprehensive curriculum, expert tutors, flexible learning options, and unparalleled job placement support, all aimed at helping you achieve your career goals.

Course highlights and Benefits
  • Industry-Relevant Curriculum: Developed in collaboration with leading customer service professionals.

  • Hands-On Training: Engage in real-world scenarios and role-playing exercises.

  • Expert Instruction: Learn from seasoned industry experts with years of practical experience.

  • Certification: Earn a Level 5 certification recognised by employers globally.

  • Networking Opportunities: Connect with peers and industry leaders.

  • Continuous Support: Receive ongoing support throughout your learning journey and beyond.

Our course is meticulously designed to prepare you for the competitive job market. You'll develop essential skills such as effective communication, problem-solving, and customer relationship management. We also provide interview preparation, CV evaluation, and insights into the latest industry trends, ensuring you stand out to potential employers.

Meet your Tutors

Our tutors are not just educators but experienced professionals who have excelled in the customer service industry. They bring a wealth of knowledge and practical insights, offering personalised guidance and support to help you succeed.

Flexible Learning Options to fit your Schedule

We understand that balancing education with other commitments can be challenging. That's why we offer flexible learning options, including:

  • Online Learning: Access course materials anytime, anywhere.

  • Evening and Weekend Classes: Perfect for working professionals.

  • Self-Paced Learning: Progress at your own pace with our comprehensive online resources.

  • Hybrid Options: Combine online and in-person learning for a blended experience.

Success Stories from Training to Employment

Our graduates have gone on to achieve remarkable success in their careers. Read inspiring stories from alumni who have transitioned from training to securing fulfilling roles in leading companies. From customer service representatives to managerial positions, discover how our course has empowered individuals to reach their career aspirations.

Course Curriculum and Learning Outcomes

The Customer Service Level 5 course covers a wide range of topics designed to equip you with the skills needed to excel:

  • Module 1: Introduction to Customer Service

  • Module 2: Communication Skills

  • Module 3: Conflict Resolution

  • Module 4: Customer Relationship Management

  • Module 5: Advanced Problem-Solving Techniques

  • Module 6: Customer Feedback and Improvement Strategies


By the end of the course, you will be able to:

  • Provide exceptional customer service across various platforms.

  • Handle complex customer issues with confidence.

  • Implement effective customer service strategies.

  • Utilise feedback to enhance service quality.

Exclusive Access to Job Placement Assistance

Upon completion of the course, you’ll gain exclusive access to our job placement assistance program. Benefit from personalised career coaching, job matching services, and introductions to our network of top employers. We are dedicated to helping you secure a position that aligns with your skills and career aspirations.

​If you are interested in completing a Major Award, we can suggest the 5M2468 Business Administration Major Award, especially the one we run which comprises 8 modules.  This module is the mandatory modules, so you may want to complete more modules or the Major Award itself. This module is also required on the 5M1997 Office Administration Major Award.   Click the Progression to Major Award above for more information.

Frequently Asked Questions

Have questions? Find answers to the most frequently asked questions about our Courses. From enrolment details to course content, get all the information you need.

Module Brochure
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