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Customer Service - 5N0972

Teideal an Mhodúil
Cur síos

Is mír mé. Cliceáil anseo chun do théacs féin a chur leis agus mé a chur in eagar. Tá sé éasca.

Cad a fhoghlaimeoidh mé?

Is mír mé. Cliceáil anseo chun do théacs féin a chur leis agus mé a chur in eagar. Tá sé éasca.

Is mír mé. Cliceáil anseo chun do théacs féin a chur leis agus mé a chur in eagar. Tá sé éasca.

Riachtanais iontrála

Is mír mé. Cliceáil anseo chun do théacs féin a chur leis agus mé a chur in eagar. Tá sé éasca.

Deimhniú agus Measúnú

Is mír mé. Cliceáil anseo chun do théacs féin a chur leis agus mé a chur in eagar. Tá sé éasca.

Cathain is féidir liom tosú?

Is mír mé. Cliceáil anseo chun do théacs féin a chur leis agus mé a chur in eagar. Tá sé éasca.

Course Curriculum and Learning Outcomes

The Customer Service Level 5 course covers a wide range of topics designed to equip you with the skills needed to excel:

  • Module 1: Introduction to Customer Service

  • Module 2: Communication Skills

  • Module 3: Conflict Resolution

  • Module 4: Customer Relationship Management

  • Module 5: Advanced Problem-Solving Techniques

  • Module 6: Customer Feedback and Improvement Strategies

 

By the end of the course, you will be able to:

  • Provide exceptional customer service across various platforms.

  • Handle complex customer issues with confidence.

  • Implement effective customer service strategies.

  • Utilise feedback to enhance service quality.

Fad

Is mír mé. Cliceáil anseo chun do théacs féin a chur leis agus mé a chur in eagar. Tá sé éasca.

​If you are interested in completing a Major Award, we can suggest the 5M2468 Business Administration Major Award, especially the one we run which comprises 8 modules.  This module is the mandatory modules, so you may want to complete more modules or the Major Award itself. This module is also required on the 5M1997 Office Administration Major Award.   Click the Progression to Major Award above for more information.

Dul chun cinn

Is mír mé. Cliceáil anseo chun do théacs féin a chur leis agus mé a chur in eagar. Tá sé éasca.

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