Front Office Skills - 6N4186

This programme module aims to provide a learner with the relevant knowledge, skills and competence to operate effectively in a front office department of an organisation by working independently or within a supervisory capacity.

QQI Level 5 Certificate, or equivalent life/work experience.

QQI 6N4186 Front Office Skills Component Certificate

  • Understand the key characteristics of front office staff.

  • Be aware of health and safety legislation and emergency procedures, as it applies to the Front Office area.

  • Create and maintain office systems and documented procedures for the smooth flow of information in/out of a front office area, including using a range of data networking communications and using appropriate software packages and apps.

  • Set up contingency plans to ensure smooth operation of the front office area in the event of unplanned events occurring.

Engage in staff development, evaluate performance management strategies, and provide front office service and support.

  • Understand the key characteristics of front office staff.

  • Be aware of health and safety legislation and emergency procedures, as it applies to the Front Office area.

  • Create and maintain office systems and documented procedures for the smooth flow of information in/out of a front office area, including using a range of data networking communications and using appropriate software packages and apps.

  • Set up contingency plans to ensure smooth operation of the front office area in the event of unplanned events occurring.

Engage in staff development, evaluate performance management strategies, and provide front office service and support.

Ongoing courses or Online/Blended Courses

€300.00

Lir|Business Services & Training Centre Ltd

42 Mount Street

Mullingar

Co. Westmeath.

 

Tel: 044-93 42754

Fax: 044-93 42755

training@lirbusinesscentre.com

 

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