Front Office Skills - 6N4186
Description

This programme module aims to provide you with the relevant knowledge, skills and competence to operate effectively in a front office department of an organisation by working independently or within a supervisory capacity.


QQI Credits: 15


What will I learn?
  • Understand the key characteristics of front office staff.

  • Be aware of health and safety legislation and emergency procedures, as it applies to the Front Office area.

  • Create and maintain office systems and documented procedures for the smooth flow of information in/out of a front office area, including using a range of data networking communications and using appropriate software packages and apps.

  • Set up contingency plans to ensure smooth operation of the front office area in the event of unplanned events occurring.

Engage in staff development, evaluate performance management strategies, and provide front office service and support.

  • Classroom-based, face-to-face 'Live Tutor instruction/in a classroom/and online class environment.

  • Workplace learning.

  • Blended learning (hybrid model where a portion of learning is classroom-based and a portion of which is online learning.   

  • Tutor support available between classes (online, face-to-face, or by telephone).

Entry requirements

QQI Level 5 Certificate, or equivalent life/work experience.  It is expected that you will have a range of learning styles, strengths and needs related to the programme and have the capacity to take responsibility for your own learning within the managed classroom and online environment, provided by Lir Business Services & Training Centre Ltd


Learners who have a Level 5 Certification and a computer skills qualification at Level 5 in Word Processing and Spreadsheets, and/or life/work experience at that level or higher. Learners will also require a good command of the English language and have a recognised English language qualification. However, some supports exist for Learners where English is not their first language.


In order to commence this programme, the learner must have either successfully completed a programme at a level 5 QQI Certificate/ equivalent qualifications. If the learner does not possess the required qualification they may also be eligible if they can demonstrate that they possess the levels of knowledge, skill and competence

associated with NFQ level 5. 


English Language:

The interview process ascertains existing levels of knowledge, skills and competence and English language proficiency. An assessment of English writing and comprehension to ensure equivalency with English language speaking and learning to assess a minimum standard level is given to test those learner’s English language levels, so that they are equipped with the correct standard of English to participate in the programme.  In order for the learner to have a realistic chance of achieving the standard of a level 6 award, it is expected that the learner would have:

  • Participated in relevant work experience

  • Participated in all the programmes related activities

  • Fluently read, draft, prepare and understand complex material which is relevant and reflects a broad personal knowledge

  • Fluently read, draft, prepare and understand complex quantitative data

  • Problem solving within a group or number of groups and independently

  • Be disciplined in self-directed learning in line with practical, preparation, study

  • and reflection time where appropriate

  • Learners must reside in Ireland.  

  • A competency test may be carried out for English language and literacy and/or computer skills to ensure that you have the skills necessary to complete the programme.  Learners will also need a good command of the English Language and have a recognised English Language qualification (for example):

  • The following English language proficiency tests and results are acceptable:

  • CEFR - Common European Framework for Languages (level B2 or higher).

  • QQI 5N1642 English as a Second Language (merit or distinction)

  • QQI 5N0690 Communications Level 5 (merit or distinction)

  • IELTS Indicator Test  -  International English Language Testing System - Academic The minimum score is 6 unless otherwise stated.

  • TOEFL iBT Special Home Edition  - Test of English as a Foreign Language  - internet based test (minimum score is 100 out of 120; Reading and Writing not less than 22;  Speaking with a score of not less than 24)

  • Duolingo English Test The minimum score required is 95 unless stated otherwise.

  • Leaving Certificate (H7/06 in English).

  • Exam English If you are unsure of your current level, you can take a free test on sites such as this one. 

If you are unsure contact Lir Reception (044) 9342754 to speak to a qualified person who will be able to assist you.


IT/Computer Skills: sufficient working knowlege of computers.  Learner must have access to a PC, laptop or mobile device with internet access, Windows 8 or later or a Mac with OSX 10.5 or later, a browser with the latest version of Microsoft Edge, Chrome, Firefox or Safari, Adobe Reader to view PDFs.  Your device must have a working camera and audio. PC must be capable of playing video and audio files. We provide you with access to Microsoft 365 Office applications (Word, Excel, Powerpoint, Outlook, Teams).


Blended Learning: Learners must be self-motivated and be able to take responsibility for their own self-directed learning, outside the 'Live' Tutor online classes as they complete their blended learning course.


Reasonable Accommodation: Learners with a disability, medical condition or learning difficulty: In line with the Equal Status Acts 2000 to 2015 - Lir provides reasonable accommodation to meet the needs of our learners to ensure fairness and equality with others on the course.

Certification and Assessment

Following successful completion, you will receive a QQI Level 6 component certificate in Front Office Skills (6N4186) from QQI.


Quality and Qualifications Ireland (QQI) is the national awarding body for further education and training in Ireland.  Lir Business Services & Training Centre Ltd is registered with QQI, as a Private Training Provider,  to offer programmes leading to QQI  awards on the National Framework off Qualifications in Ireland (N.F.Q.) 


Learner Progression: Learners who successfully complete this module may use the associated credits towards a relevant Major Award.


Assessment: Portfolio of Work 50% and Project 50%


Grading: Pass 50% - 64%, Merit 65% - 79%, Distinction 80% - 100%

When can I start?

See Lir Course Schedule

Lir Terms and Conditions

Duration

A Blended and Online Course with 'Live' Tutor classes, optional Virtual Office Hours and Tutorials.  2 x Workshops over 5 weeks or 8 x Evening Classes plus self-directed learning with online support.


This Programme comprises of 1 module.  The duration of this module is typically 150 hours.  This is a combination of 50 hours of Directed Learning and 100 hours of Self-directed learning.  The 50 hours of Directed Learning takes place in Classroom Attendance and 'Live' Tutor Online Classes.  Self-directed Learning is learner-led, and it includes self-directed study, through Lir eLearning Hub.  This will entail preparation and reflection time on your part.  There are Virtual Office Hours throughout the week also to give you the opportunity of meeting your Tutor online, if you have any queries.

Progression

Upon successful completion of a Major award, learners can progress to an award on the next level on the NFQ.  Alternatively, the Higher Education Links Scheme (HELS) gives learners the opportunity to use their QQI Level 5/6 Major Award to apply through the CAO for a place in the first year of a higher education programme. In some instances, progression is on the basis of specific Level 5 or 6 Major Awards, Learners should check with the higher education institution prior to commencement. Components (Minor Awards), or achievement of less than 120 credits, will not suffice for progression under the HELS.

Course Fee

€330

Payment Options

Course fee: Phone Lir Reception (044) 934 2754 for a quote.. Payment: 1) in full, or 2) flexi-payments, 3) funding, 4) in-company - separate quote You may qualify for funding by contacting your local Intreo/DSP Office.

22 July 2022, 09:40:44