Front Office Skills - 6N4186
This programme module aims to provide a learner with the relevant knowledge, skills and competence to operate effectively in a front office department of an organisation by working independently or within a supervisory capacity.
QQI Level 5 Certificate, or equivalent life/work experience.
QQI 6N4186 Front Office Skills Component Certificate
Options for you to complete your Course:
- You can book 'Live' Tutor, scheduled weekly classes, OR
- You can book One-to-One Private classes with a Tutor, OR
- You can book an eLearning Online Course only.
Understand the key characteristics of front office staff.
Be aware of health and safety legislation and emergency procedures, as it applies to the Front Office area.
Create and maintain office systems and documented procedures for the smooth flow of information in/out of a front office area, including using a range of data networking communications and using appropriate software packages and apps.
Set up contingency plans to ensure smooth operation of the front office area in the event of unplanned events occurring.
Engage in staff development, evaluate performance management strategies, and provide front office service and support.
Blended/Online with 'Live' Tutor sessions, Tutorials and One-to-One sessions.
Blended/Online (See Virtual Learning Schedule) or Classroom Attendance: 5 x days (1 day per week)
In full or Flexi-pay options available