Lir Business Centre

Reception - FETAC B20149 - (Level 5) Lir Business Services & Training Centre

Training Aim:

To provide learners with the knowledge and skills to work as a front line representative of any organisation and to provide recognised certification to those who have some experience in this area.

Objectives:

Learners who successfully complete this module will:

Appreciate the professional skills required by a receptionist to operate in a front line position.

Appreciate the importance of the layout and maintenance of a reception area.

Understand and implement the procedures involved in the operation of an efficient front office area.

Understand the different systems and equipment in operation within a reception area.

Demonstrate a professional attitude to colleagues and clients.

Appreciate the importance of confidentiality in all business communication and transactions.

Outline Training Plan:

The specific learning outcomes are grouped into 5 units

Unit 1 - The Receptionist's Role
Unit 2 - The Working Environment
Unit 3 - Front Line Activities
Unit 4 - Telephone Techniques
Unit 5 - Information and Communication Technologies

Training Duration:

In-Company (as per Quote) or at our Training Centre: 400E
5 x full days (depending on learner's prior knowledge/existing skills)

By Distance Learning (includes face-to-face meeting, etc): 300E

Course Fee:

In-Company (as per Quote) or at our Training Centre: 400E
5 x full days (depending on learner's prior knowledge/existing skills)

By Distance Learning (includes face-to-face meeting, etc): 300E

Assessment & Certification:

Summary: Assignments (2):60% Skills Demonstration: 40%

Grading: Pass 50-64%, Merit 65-79%, Distinction 80-100%

Trainer/Instructor/ Workplace:

Training Organisation - FAS Approved = 902364

Tutors listed on the NRT - National Register of Trainers

Training Facilities:

Lir Business Services & Training Centre, Mullingar, Co. Westmeath or In-company (we bring all the materials/equipment required).

Training Rooms, Materials, CD-ROMS, Approved Course Manuals.raining Organisation/Trainers/Instructors - FAS Approved

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Reception - FETAC B20149 - (Level 5) Lir Business Services & Training Centre
Training Aim:	To provide learners with the knowledge and skills to work as a front line representative of any organisation and to provide recognised certification to those who have some experience in this area.
Objectives:	Learners who successfully complete this module will: Appreciate the professional skills required by a receptionist to operate in a front line position. Appreciate the importance of the layout and maintenance of a reception area. Understand and implement the procedures involved in the operation of an efficient front office area. Understand the different systems and equipment in operation within a reception area. Demonstrate a professional attitude to colleagues and clients. Appreciate the importance of confidentiality in all business communication and transactions.
Outline Training Plan:	The specific learning outcomes are grouped into 5 units Unit 1 - The Receptionist's Role Unit 2 - The Working Environment Unit 3 - Front Line Activities Unit 4 - Telephone Techniques Unit 5 - Information and Communication Technologies
Training Duration:	In-Company (as per Quote) or at our Training Centre: 400E 5 x full days (depending on learner's prior knowledge/existing skills) By Distance Learning (includes face-to-face meeting, etc): 300E
Course Fee:	In-Company (as per Quote) or at our Training Centre: 400E 5 x full days (depending on learner's prior knowledge/existing skills) By Distance Learning (includes face-to-face meeting, etc): 300E
Assessment & Certification:	Summary: Assignments (2):60% Skills Demonstration: 40% Grading: Pass 50-64%, Merit 65-79%, Distinction 80-100%
Trainer/Instructor/ Workplace:	Training Organisation - FAS Approved = 902364 Tutors listed on the NRT - National Register of Trainers
Training Facilities:	Lir Business Services & Training Centre, Mullingar, Co. Westmeath or In-company (we bring all the materials/equipment required). Training Rooms, Materials, CD-ROMS, Approved Course Manuals.raining Organisation/Trainers/Instructors - FAS Approved

	Back to Course List...