Lir Business Centre

Telesales FETAC Level 5 L20006

Training Aim:

To enable the Learner to gain an understanding of the telesales industry, and acquire the required skills for this industry, with the candidate learning how to represent an organisation effectively, work efficiently in the workplace, and both handle and respond to customer inquires and complaints.

Objectives:

Understand how to represent an organisation effectively

Understand the requirements for offering effective customer service

Acquire the necessary skills to listen, interpret and respond to customer enquiries/complaints

Develop good work practices in the working environment

Develop an awareness of the Telesales industry

Outline Training Plan:

The specific learning outcomes are grouped in 5 units.

Unit 1: The Telesales Industry
Unit 2: The Working Environment
Unit 3: Telecommunications Skills
Unit 4: Customer service
Unit 5: Database Management

Training Duration:

30 hours approx (depending on Learner's prior knowledge/existing skills).

Course Fee:

Upon request (discounted group and FÁS/CE participant)

Record System

Access Database, as approved by FETAC.

All results are recorded on our database and comply with the Data Protection Act 1988.Project and Examination.

Assessment & Certification:

All assessment is devised by the Internal Assessor, with external modification by FETAC.

Assessment Briefs:

Collection of Work: 50%

Assignment (1): 30%

Assignment (2): 20%

Grading: Pass 50- 64% Merit 65% - 79% Distinction 80-100%

Trainer/Instructor/ Workplace:

Training Organisation - FAS Approved = 902364.
Tutors listed on the NRT - National Register of Trainers.

Training Facilities:

Lir Business Services & Training Centre, Mullingar, Co. Westmeath or In-company. Training Rooms, Materials, CD-ROMs, On-line Tuition, Approved Course Manuals.

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Telesales FETAC Level 5 L20006
Training Aim:	To enable the Learner to gain an understanding of the telesales industry, and acquire the required skills for this industry, with the candidate learning how to represent an organisation effectively, work efficiently in the workplace, and both handle and respond to customer inquires and complaints.
Objectives:	Understand how to represent an organisation effectively Understand the requirements for offering effective customer service Acquire the necessary skills to listen, interpret and respond to customer enquiries/complaints Develop good work practices in the working environment Develop an awareness of the Telesales industry
Outline Training Plan:	The specific learning outcomes are grouped in 5 units. Unit 1: The Telesales Industry Unit 2: The Working Environment Unit 3: Telecommunications Skills Unit 4: Customer service Unit 5: Database Management
Training Duration:	30 hours approx (depending on Learner's prior knowledge/existing skills).
Course Fee:	Upon request (discounted group and FÁS/CE participant)
Record System	Access Database, as approved by FETAC. All results are recorded on our database and comply with the Data Protection Act 1988.Project and Examination.
Assessment & Certification:	All assessment is devised by the Internal Assessor, with external modification by FETAC. Assessment Briefs: Collection of Work: 50% Assignment (1): 30% Assignment (2): 20% Grading: Pass 50- 64% Merit 65% - 79% Distinction 80-100%
Trainer/Instructor/ Workplace:	Training Organisation - FAS Approved = 902364. Tutors listed on the NRT - National Register of Trainers.
Training Facilities:	Lir Business Services & Training Centre, Mullingar, Co. Westmeath or In-company. Training Rooms, Materials, CD-ROMs, On-line Tuition, Approved Course Manuals.
	Back to Course List...