Lir Business Centre

Retail Customer Service FETAC Level 5 L21746

Training Aim:

To enable the Learner to deliver quality customer service in the retail sector and to develop appropriate knowledge and attitudes required to work as a representative in a retail organisation.

Objectives:

Understand the role and importance of customer service in a retail organisation

Understand the roles and responsibilities of a representative in a retail organisation

Work effectively as part of a team

Acquire the necessary communication skills in order to meet customer service requirements

Be familiar with relevant consumer legislation

Treat all customers equally regardless of gender, race, religion, culture, marital status, family status, sexual orientation, age or disability

Develop good work practices in retail customer service

Outline Training Plan:

The specific learning outcomes are grouped in 4 units.

Unit 1: Implementing Customer Service
Unit 2: Resolving Customer Complaints
Unit 3: Improving Customer Service & Business Operations
Unit 4: Implementing Change in Customer Service & Business

Training Duration:

30 hours approx (depending on Learner's prior knowledge/existing skills).

Course Fee:

Upon request (discounted group and FÁS/CE participant)

Record System

Access Database, as approved by FETAC.

All results are recorded on our database and comply with the Data Protection Act 1988.Project and Examination.

Assessment & Certification:

All assessment is devised by the Internal Assessor, with external modification by FETAC.

Assessment Briefs:

Skills Demonstration: 70%

Examination (Oral): 30%

Grading: Pass 50- 64% Merit 65% - 79% Distinction 80-100%

Trainer/Instructor/ Workplace:

Training Organisation - FAS Approved = 902364.
Tutors listed on the NRT - National Register of Trainers.

Training Facilities:

Lir Business Services & Training Centre, Mullingar, Co. Westmeath or In-company. Training Rooms, Materials, CD-ROMs, On-line Tuition, Approved Course Manuals.

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Retail Customer Service FETAC Level 5 L21746
Training Aim:	To enable the Learner to deliver quality customer service in the retail sector and to develop appropriate knowledge and attitudes required to work as a representative in a retail organisation.
Objectives:	Understand the role and importance of customer service in a retail organisation Understand the roles and responsibilities of a representative in a retail organisation Work effectively as part of a team Acquire the necessary communication skills in order to meet customer service requirements Be familiar with relevant consumer legislation Treat all customers equally regardless of gender, race, religion, culture, marital status, family status, sexual orientation, age or disability Develop good work practices in retail customer service
Outline Training Plan:	The specific learning outcomes are grouped in 4 units. Unit 1: Implementing Customer Service Unit 2: Resolving Customer Complaints Unit 3: Improving Customer Service & Business Operations Unit 4: Implementing Change in Customer Service & Business
Training Duration:	30 hours approx (depending on Learner's prior knowledge/existing skills).
Course Fee:	Upon request (discounted group and FÁS/CE participant)
Record System	Access Database, as approved by FETAC. All results are recorded on our database and comply with the Data Protection Act 1988.Project and Examination.
Assessment & Certification:	All assessment is devised by the Internal Assessor, with external modification by FETAC. Assessment Briefs: Skills Demonstration: 70% Examination (Oral): 30% Grading: Pass 50- 64% Merit 65% - 79% Distinction 80-100%
Trainer/Instructor/ Workplace:	Training Organisation - FAS Approved = 902364. Tutors listed on the NRT - National Register of Trainers.
Training Facilities:	Lir Business Services & Training Centre, Mullingar, Co. Westmeath or In-company. Training Rooms, Materials, CD-ROMs, On-line Tuition, Approved Course Manuals.
	Back to Course List...