Front Office Skills FETAC Level 6 L32625

Training Aim:

To enable the Learner to operate effectively in the front office department of the hotel industry.

Objectives:

  • Understand the role of and duties required by front office personnel in the hotel industry

  • Understand and implement the procedures involved in the operation of an efficient front and back office area
  • Acquire an understanding of bookkeeping concepts and terminology
  • Develop the technical competence in office technology to use the various software packages relevant to the hotel industry
     

Outline Training Plan:

The specific learning outcomes are grouped in 3 units.

Unit 1: Book-keeping
Unit 2: Technology and Front Office Systems
Unit 3: General Office Skills

 
Training Duration:

 
40 hours approx (depending on Learner's prior knowledge/existing skills).

Course Fee:

Upon request (discounted group and FÁS/CE participant)

Record System

  • Access Database, as approved by FETAC.

  • All results are recorded on our database and comply with the Data Protection Act 1988.Project and Examination.
     

Assessment & Certification:

  • All assessment is devised by the Internal Assessor, with external modification by FETAC.

  • Assessment Briefs:
    • Collection of Work: 35%
    • Assignment: 30%
    • Project: 35%
       
  • Grading: Pass 50- 64% Merit 65% - 79% Distinction 80-100%

 
Trainer/Instructor/ Workplace:

 
Training Organisation - FAS Approved = 902364.
Tutors listed on the NRT - National Register of Trainers.

Training Facilities:

Lir Business Services & Training Centre, Mullingar, Co. Westmeath or In-company. Training Rooms, Materials, CD-ROMs, On-line Tuition, Approved Course Manuals.

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