Lir Business Centre

Consumer Awareness FETAC Level 3 BF0134

Training Aim:

To enable the Learner to gain an understanding and be able to explore a range of issues concerning consumer entitlements, redress and basic consumer law, and will practise the personal skills involved in decision-making, information-gathering and assertive communication.

Objectives:

Explore consumer rights and responsibilities

Become aware of the factors which influence a consumer's entitlements to redress

Make an effective case as a consumer, responding appropriately to problematic situations

Practise assertiveness and communication skills

Outline Training Plan:

The specific learning outcomes are grouped in 4 units.

Unit 1: The Consumer
Unit 2: Shopping
Unit 3: Safety
Unit 4: Making your Case

Training Duration:

20 hours approx (depending on Learner's prior knowledge/existing skills).

Course Fee:

Upon request (discounted group and FÁS/CE participant)

Record System

Access Database, as approved by FETAC.

All results are recorded on our database and comply with the Data Protection Act 1988.Project and Examination.

Assessment & Certification:

All assessment is devised by the Internal Assessor, with external modification by FETAC.

Assessment Briefs:

Collection of Work: 100%

Grading: Pass 50- 64% Merit 65% - 79% Distinction 80-100%

Trainer/Instructor/ Workplace:

Training Organisation - FAS Approved = 902364.
Tutors listed on the NRT - National Register of Trainers.

Training Facilities:

Lir Business Services & Training Centre, Mullingar, Co. Westmeath or In-company. Training Rooms, Materials, CD-ROMs, On-line Tuition, Approved Course Manuals.

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Consumer Awareness FETAC Level 3 BF0134
Training Aim:	To enable the Learner to gain an understanding and be able to explore a range of issues concerning consumer entitlements, redress and basic consumer law, and will practise the personal skills involved in decision-making, information-gathering and assertive communication.
Objectives:	Explore consumer rights and responsibilities Become aware of the factors which influence a consumer's entitlements to redress Make an effective case as a consumer, responding appropriately to problematic situations Practise assertiveness and communication skills
Outline Training Plan:	The specific learning outcomes are grouped in 4 units. Unit 1: The Consumer Unit 2: Shopping Unit 3: Safety Unit 4: Making your Case
Training Duration:	20 hours approx (depending on Learner's prior knowledge/existing skills).
Course Fee:	Upon request (discounted group and FÁS/CE participant)
Record System	Access Database, as approved by FETAC. All results are recorded on our database and comply with the Data Protection Act 1988.Project and Examination.
Assessment & Certification:	All assessment is devised by the Internal Assessor, with external modification by FETAC. Assessment Briefs: Collection of Work: 100% Grading: Pass 50- 64% Merit 65% - 79% Distinction 80-100%
Trainer/Instructor/ Workplace:	Training Organisation - FAS Approved = 902364. Tutors listed on the NRT - National Register of Trainers.
Training Facilities:	Lir Business Services & Training Centre, Mullingar, Co. Westmeath or In-company. Training Rooms, Materials, CD-ROMs, On-line Tuition, Approved Course Manuals.
	Back to Course List...